Return & Refund Policy

Last updated: [29 March 2026]

At Shopnexura, customer satisfaction is important to us. Because we operate using a dropshipping fulfillment model, returns and refunds follow specific conditions outlined below.

By placing an order, you agree to this Return & Refund Policy.

1. Return Eligibility

Customers may request a return within 30 days after delivery of the item.

To be eligible for a return:

  • The item must be unused and in original condition

  • The item must be in original packaging

  • Proof of purchase is required

  • Return request must be approved by our support team before sending any item back

Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged items caused by customer misuse

  • Personal care or hygiene products

  • Customized or personalized items

  • Clearance or final sale items

  • Items returned after the return window

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 7 days of delivery with clear photos or videos showing the issue.

After verification, we may offer:

  • Replacement shipment, or

  • Full refund to the original payment method

4. Change of Mind Returns

Because products are shipped directly from suppliers, returns due to change of mind, wrong size selection, or personal preference may not always be accepted.

If approved:

  • Customer may be responsible for return shipping costs

  • Original shipping fees are non-refundable

5. Return Shipping

Return addresses vary depending on the supplier or warehouse location.

Customers must contact support first to receive the correct return instructions.

Unauthorized returns may result in loss of refund eligibility.

6. Refund Process

Once the returned item is received and inspected by the supplier:

  • Approved refunds will be issued to the original payment method

  • Refund processing may take 5–10 business days depending on the payment provider

In certain cases, store credit may be offered as an alternative solution.

7. Order Cancellation

Orders may be cancelled within 12 hours of purchase or before processing begins.

Once processing or shipment has started, cancellation may not be possible.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account

  2. Contact your payment provider

  3. Allow additional processing time

If the issue persists, contact us for assistance.

9. Chargebacks & Disputes

Customers are encouraged to contact Shopnexura support before opening disputes or chargebacks so we can resolve the issue quickly and fairly.

10. Contact Us

For return or refund requests, contact:

Shopnexura
Email: support.shopnexura@gmail.com
Customer Support: 24/7